Initial booking experience set us on rough start. Sent my appointment to another state and I wasted 2.5 hours waiting for someone that was never coming. The office called me as I was on the line with another agent. They were apologetic and offered other times on Saturday, but they didn’t work for me. We rescheduled for Sunday morning with no additional fees being charged for that. Nick was there on time and was great. Very personable, knowledgeable and thorough. Saw that the garage door was off track and hanging on 1 side with the cable all tangled. He walked me through possible root causes and what he had to do to repair it. Based on my research, I thought the price was fair and he completed the work in less time that I thought. I was very pleased and I would use and/or recommend their service in the future.
Showing 430 of 880 testimonials
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Bill Spae
04/28/2018
Emergency garage door repair. Cars stuck in garage on a Saturday night. 5 Stars! Bret was great.
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04/24/2018
To whom it may concern: I cannot express how disappointed I am with your company. From day one of doing business with Precision I have had nothing but problem. Let me give some history: 1- based on a suggestion from Precision I purchased a garage door opener from a third party vendor – suggested by a Precision technician while installing an opener an another one of my properties. 2- The day of installation the technician insisted that he could not install the Unit I bought at the recommendation of the Precision technician. 3- I had to purchase a whole new unit from Precision to install. To date I have spent over 3K with Precision on what is supposed to be the #1 unit you sell. 4- The original opener installed blew and at first precision wanted to bill me for a whole new install even though I had warranty. After many arguments precision finally installed a new unit under warranty. 5- Since the install of the second unit I have had intermittent issues with the unit not going down. Precision has sent a technician out twice whom both state nothing is wrong with the opener even though I have shown video of the unit not working. 6- The last vist the manager at precision stated that if the issue happened again they would replace the unit under warranty. 7- Today the technician once again stated that there is nothing wrong with the unit and that is after seeing the video. I once again have been told that there is nothing Precision can do. I am sorry but the service provided by precision is unacceptable. I have yet to get the service Precision is committed to providing. Your warranties are not honored and your team does not do the right thing. What they do is find excuses to not provide a device that works. I will be filing a complaint with the BBB as well giving details feedback on consumer review website. I do not accept “nothing we can do”! Thanks
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Jerry Thompson
04/23/2018
TECHNICIAN WAS PROMPT AND COURTIOUS. HE WAS KNOWLEDGEABLE IN THE OPERATION OF GARAGE DOOR AND DOOR OPENERS AND HE DID AN EXCELLENT EVALUATION AND ADJUSTMENT. HIS DEMEANOR WAS ONE OF A PERSON WHO CARES ABOUT HIS WORK AND THE HOMEOWNERS SATISFACTION.
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Dejuan Taylor
04/19/2018
Nick was knowledgeable, thoughtful, listened to my needs and, more importantly, did not try to up sale me. He was thorough in his explanation in ensuring that I fully understood what i was purchasing, how it would meet my needs and that I knew how to operate the equipment.
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Dandria Todd
04/18/2018
The service from your company expeded my expectations! The worker was very attentive to my needs and very effeicient in getting the job done !!
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Nehboob Jamal
04/18/2018
Bret was exrremly patient and explained things very well to enable us to make inforned decisions on course of action.
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Mike Grim
04/13/2018
Didn’t know, until I completed the review that WAS members get a 15% discount. Oh well, live and learn!
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Brantley Booe
04/10/2018
5 Every time we call for service or a question we are pleased with the quick and courteous response. Would always recommend Precision Doors
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Brad Snively
04/02/2018
Outstanding service! I came home to a broken spring and inoperable door at 7:30pm. Got online to your website, and within an hour, you had the most excellent service technician, Jonatan, at my house. The door was fixed in 30 minutes and order restored by 9:00pm. Outstanding! From the initial help with Kylie at the call center to Jonatan’s excellent service, I will not call anyone but Precision in the future for my garage door requirements. Precision is top notch and Jonatan is a true professional. Thanks for being there when we needed help.