Trusted by Thousands of Homeowners

This weekend, we heard a terrible sound from our garage and after investigation found that one of our springs had ruptured and our garage door would no longer function. I got online with Precision to schedule a no cost visit to access the problem and determine next steps. The service technician, Nick, called that morning to see about coming sooner than the originally scheduled time slot and he arrived promptly and was very courteous and thorough in his evaluation and he performed the spring repair promptly. My only complaint with Precision is that the cost of the repair was extremely high; with estimates being around $150-$250/spring and then getting the only option available for the Precision springs being their brand of spring at a cost of $415/each, I was shocked! The expense went from being one that was estimated to be around $600 all-in to one that was over $1000. This is too much and will cause one to rethink working with Precision again or even thinking about doing the repair on one’s own – taking this risk of injury or quality of work that would come with it. $1000 is just too much to bear in these times. It’s my hope Precision can do something after the fact to reduce this cost and to consider more affordable spring repair options for customers in the future. In the end, great service, timely response, great technician, great quality of work… just way too expensive and it’s my hope Precision can find more affordable options for customers as going back to them again for any repeat business will be very hard for me after getting a charge like this for a spring repair which should have been $600-$700 max.