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Had the chain on my garage door slip off the sprocket. Called Precision and scheduled appt. for next morning. Received a text and call from Nick next morning. Nick arrived as scheduled. After some discussion, Nick agreed to try a couple options to get chain re-engaged. It took him about 15 minutes and was successful in re-engaging chain. Very pleased that Nick was open to my suggestions, and ultimately successfully repaired the existing garage door opener. Very pleased with service I received.

Yes, Drey was courteous. However, I don’t understand the lack of professionalism in sending a technician out who brought no tools, not even a grease gun to do any work but still charged a service call fee. I was told when I scheduled that the work could be done same day. He was not in his service truck as it was in the shop, so why come at all? Just for the $70.00 fee, for which I received nothing? we will see if this company is willing to make it right.