Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door’s issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.
Showing 240 of 880 testimonials
-
-
Ron Grant
10/09/2022
These guys were great. They arrived when I was told they would, they fixed the problem in a very short time, they were clean and efficient and knew what they were doing. I have had no issues with my garage door since they were here and would recommend them to anyone needing service. The3 quality of their work and their knowledge for repairing what was broken, was phenomenal. It took them about 15 minutes to fix what I believed would take several hours. Thanks guys. If I need you again, I will call you all.
-
Robby Powers
10/02/2022
Kind professional service provided, technician was in/out in no time. I would recommend to others.
-
Peggy Dunlap
09/28/2022
Yes, your employees were courteous and respectful. I called Tuesday after hours and Cameron came the next day. He was very knowledgeable and, while he was evaluating the issue I was having, answered all my questions about the mechanics of the garage door. Unfortunately for me, I need a new garage door which I’m hoping will be installed tomorrow. I chose your company because of the excellent 5-star reviews!!! My garage door company recently closed.
-
Rob Berkshire
09/27/2022
Caleb was Great. Professional and fast service. Will use again…
-
Toshia Kimball
09/25/2022
Drey did a great job. Very personable and knowledgeable.
-
09/21/2022
Only giving 1 star because no option for 0 star. Ordeal w/ Precision Door (PD) started on 7/5/22. Technician was several hours late but he did call and came anyway. Decision made: Order new door and a garage door opener. Check for 1/2 of quoted price given to Tech as deposit. Note: on 7/5 received msg from owner Ray Smith thanking me for my business. Last line of this msg and I quote: “If for any reason you are not totally satisfied, I would consider it a favor if your called and gave me the opportunity to redress the situation.” I did call 5 times – Never received a response. 7/19/22 – started making numerous calls to check status of order since not getting any communications for PD. Delay after delay. You have to call into a call center who cannot check status of orders so as a result msgs have to be left with no responses most times so I kept calling day after day to check status. 9/20/22 – Last verbal communication made with PD was with GM from Houston office. He is sorry I am upset however he informed my that my constant calling would not expedite my order and my condescending attitude toward PD employees would not speed up process either. Apparently I am not allowed to be frustrated or share my concerns (sometimes heatedly) regarding PD’s apparent lack of communication and customer service. As of this writing/review, PD is still waiting for update, truck lands Thursday (9/22) w/door and they are praying that they give them an update then. Well, I pray people read this and don’t go through what I am going through. I will not bother to call again to check status and can only hope that my order is received and installed soon but have no idea when that might be. After completion – I will have nothing to do with this company every again. Any updates/maintenance I will find another company. Precision Door, in my opinion, only cares about their bottom line. My recommendation to anyone that reads this and is considering calling Precision Door – reconsider – they are not the name to trust!!!!
-
Chuck Hasley
09/19/2022
I found this company on the internet and called for gate opening service. They came out promptly and provided a proposal. I even received an email from someone named Ray Smith who said he was the owner and let him know if we had any issues. I called after receiving the proposal to clarify some details and asked to speak to Drey who sent the proposal. No call back from Drey. Called the next day and left a message. Again, no return call. I then called the number from Ray Smith’s email. I got the receptionist who would not put me through to Smith. I left a third message for the tech. AGAIN, no return call. The total on the proposal was over 4,000.00. Guess they don’t need the business. Ray, don’t send emails to prospective clients if you have no intention of speaking with them.
-
William Pry
08/25/2022
The technician was efficient and personable. He was prompt and arrived during the time that the scheduler had set. I appreciate how rapidly he made the repairs. Also appreciate that he was very courteous and informative.
-
John Pollock
08/08/2022
Excellent service, showed up exactly when he said and took only a few minutes to fix