The WORST customer service. I had an appointment from 8-12 on Monday morning. I received an email at 8:00 AM stating the technician would be at my home between 8 and 10 AM. I called a little before 10 and was told I was moved to 10-12 noon and the technician would be calling me soon saying he was on his way. At 12 noon I called and they would check with the technician to see where he was. I called again at 1PM. I was told they would check and call me back. I called at 2 PM and was told they would have the technician call me. Cameron, the technician, finally called at 2:57 PM and said he was on his way and would be at my house in 5 minutes. 45 minutes later I called him. He said he was given the wrong address but was on his way. He finally showed up at 3:52 with no apology just his excuse that he was over worked and over booked and too busy to call to let me know he would be late. Zero communication. Showing up 6 hours past the email stated time with no communication from the technician or the office is inexcusable.
Showing 660 of 880 testimonials
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Lisa Roark
06/19/2026
Beau was right on time, thorough in his explanation, and left my door looking good as new! I will absolutely use Precision Door Dallas again, and highly recommend to my neighbors and family. The response time to get an appointment was so fast it was unheard of, and I’m very, very happy with the results.
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Jewel Parrish
06/19/2026
“ Bo” was great! Very professional, clean cut , explained everything about the the 2 doors. Lubricated the doors, checked the mechanics, made sure they were running quietly. Job well done!!
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John Coates
06/19/2026
We called this morning, one of the coldest days, so far with rain, snow sleet, and Precision came out to fix our garage door. We had a broken spring. The technician did a great job and very nice.
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Patricia Carberry
06/19/2026
Carlos was quick and thorough and left everything neat and tidy.
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Lewis Mcdowell
06/19/2026
The technician that came out exceeded my expectations. Wonderful job and stuck to the price we had set on the phone.
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Cathy Hightower
06/19/2026
Very pleased with the service. Fast and efficient technician. Jesse know what the problem was and resolved it.
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Chuck Burns
06/19/2026
Great service! Ray was prompt fair and so fast to respond.
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Richard Wade
06/19/2026
Got to us the very nest day. Dre was fast, efficient and professional. I would easily recommend Precision to anyone. Thank you
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Stewart Morrison
06/19/2026
Precision contacted me almost immediately after I went on their website and asked for a quote. They got technicians out the same day and they arrived right on schedule and gave me advance notice when they were on their way. They quickly analyzed my garage door’s issue and explained it to me professionally but understandably. They showed me parts that had broken and explained what those parts did and what would be necessary to fix the issue (in this case a whole new opener, as the one that broke was from the 70s, so it was time). Their pricing was fair and upfront and there were no surprises at the end. Both technicians were extremely professional and polite and got the work done quickly (and surprisingly quietly). When all was done they showed me how my new system worked and left a clean work area behind them. All in all it was stress-free and excellent service.